Shipping policy
SHIPPING POLICY
Last updated: September 30, 2026
Crystals From Brazil ships natural crystals, minerals and unique stone pieces from Brazil to selected international destinations.
1. FREE INTERNATIONAL SHIPPING
Eligible orders include FREE INTERNATIONAL SHIPPING to the countries and regions available at checkout.
Free Shipping means that Crystals From Brazil pays the standard shipping cost on behalf of the customer.
Customs duties, import taxes, brokerage charges and government fees are not included unless expressly stated or collected at checkout.
2. ORDER PREPARATION
Most orders require approximately 1 to 3 business days for inspection, protective packaging and export preparation before shipment.
Large, heavy, fragile, high-value or unusually shaped pieces may require additional preparation.
Products requiring reinforced packaging, custom wooden crates or other special packaging may require approximately 3 to 7 business days of preparation before shipment.
Customers will be informed if substantially longer preparation is required.
3. INTERNATIONAL DELIVERY TIME
After the order has been prepared and handed to the carrier, estimated international transit time is generally:
8 to 15 business days.
Delivery times are estimates and may vary according to destination, customs clearance, carrier operations, weather, holidays and other circumstances outside our reasonable control.
Preparation time is additional to carrier transit time.
4. SHIPPING CARRIERS
Orders may be shipped using FedEx or another reputable international carrier selected according to destination, package size, weight, value and service availability.
Crystals From Brazil reserves the right to select the most appropriate carrier and service for each shipment.
5. TRACKING
When tracking information becomes available, it will be provided to the customer through the contact information associated with the order.
Tracking may take some time to update after the package is collected by the carrier.
6. HEAVY, FRAGILE AND HIGH-VALUE PRODUCTS
Many of our crystals and mineral specimens are heavy, fragile and unique.
Depending on the product, we may use:
• Reinforced protective packaging.
• Double-box packaging.
• Foam or other protective materials.
• Custom wooden crates.
• Special handling.
• Additional insurance or carrier requirements.
Special packaging may increase preparation time but is intended to provide greater protection during international transportation.
7. CUSTOMS, IMPORT DUTIES AND TAXES
International customers are responsible for complying with the import requirements of their destination country.
Unless expressly collected at checkout, the customer is responsible for any:
• Import duties.
• Customs taxes.
• VAT or local taxes.
• Brokerage charges.
• Government fees.
• Customs-clearance charges.
Customs procedures may delay delivery.
Crystals From Brazil does not control customs processing times or charges imposed by foreign authorities.
8. CUSTOMS DOCUMENTATION
Customers must provide accurate information and any documentation reasonably required for international shipment and customs clearance.
Crystals From Brazil will provide the commercial and export documentation normally required from the seller.
9. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address.
Please review your shipping information carefully before completing your purchase.
If an order is returned, delayed or requires additional charges because of an incorrect or incomplete address provided by the customer, additional shipping or carrier costs may be charged or deducted from any eligible refund where permitted by law.
10. REFUSED, UNCLAIMED OR UNDELIVERABLE SHIPMENTS
If a shipment is refused, abandoned, unclaimed or returned because the customer:
• Refuses to pay applicable import charges.
• Fails to provide customs documentation.
• Provides an incorrect or incomplete address.
• Fails to accept delivery.
• Does not respond to the carrier or customs authority.
Any refund will be considered only after the product has been safely returned to Crystals From Brazil and inspected.
Where permitted by applicable law, outbound shipping costs, return shipping costs, customs charges, carrier fees and any applicable restocking fee described in our Refund Policy may be deducted from the refund.
11. SHIPPING DAMAGE
Please inspect your package as soon as possible after delivery.
If your item arrives damaged, please retain:
• The product.
• The original box or crate.
• All internal packaging.
• Shipping labels.
Contact us as soon as possible and provide:
• Order number.
• Photographs of the damaged item.
• Photographs of all sides of the packaging.
• Photographs of the internal packaging.
• Video of the damage whenever possible.
Do not discard packaging until the claim has been resolved.
12. UNIQUE AND ONE-OF-A-KIND ITEMS
Many products sold by Crystals From Brazil are unique natural specimens.
If a unique item is lost or irreparably damaged during transportation, an identical replacement may not exist.
Any remedy will be determined according to the circumstances, available inventory, carrier claim and applicable consumer law.
13. DELIVERY DELAYS
Crystals From Brazil is not responsible for delays caused by circumstances outside our reasonable control, including:
• Customs inspections.
• Carrier disruptions.
• Severe weather.
• Strikes.
• Government restrictions.
• Security inspections.
• Transportation interruptions.
• Natural disasters.
• Incorrect customer information.
Nothing in this section limits mandatory consumer rights under applicable law.
14. RETURNS
Shipping and return conditions are also subject to our Return & Refund Policy.
Authorized return shipping is normally the responsibility of the customer except when the product arrived damaged, incorrect or defective, or where applicable law requires otherwise.
15. CONTACT
Crystals From Brazil
Legal Company:
Moderna do Brazil Comércio e Serviços Ltda.
CNPJ:
32.900.836/0001-39
Email:
crystalsfrombrazil.store@gmail.com
Telephone / WhatsApp:
+55 11 98878-5068
Website:
https://crystalsfrombrazil.com
Business Address:
Rua Vergueiro, 6905 – Fundos
Cunha Barbosa, 27A
São Paulo – SP
CEP 04273-100
Brazil